Capsule CRM vs Close
Capsule CRM confirms 4 of the features we check on its own site; Close confirms 7.
Capsule CRM
Startups, small businesses and freelancers wanting a simple CRM.
Watch out: Intentionally simple; paid plan prices not shown in the fetched text.
Close
Sales teams that sell by calling, emailing and texting.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | CRM & Sales | CRM & Sales |
| Specialty | Simple CRM | CRM for sales teams |
| Based in | Unconfirmed | Unconfirmed |
| Best for | SMBs | All sizes |
| Starting price | Unconfirmed | Unconfirmed |
| Free plan | ✓Yes | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Visual sales pipeline · Core features | ✓Sales pipeline | ✓Lead and pipeline management |
| Contact & company management · Core features | ✓Contact management | Unconfirmed |
| Shared omnichannel inbox · Core features | Unconfirmed | ✓Email, calls, SMS in one inbox |
| Workflow automation · Core features | ✓Automations with workflows | ✓Sales automation workflows |
| Lead capture forms · Core features | Unconfirmed | ✓Native forms capture leads into Close |
| Built-in calling · Core features | Unconfirmed | ✓Built-in power dialer |
| Sales reports & forecasts · Core features | ✓Reports | ✓Reporting: pipeline, activity, forecasting |
| AI assistant / AI agent · Core features | Unconfirmed | ✓Chloe AI agent calls leads and books meetings |
| Integrations | ||
| Listed on its site | Unconfirmed | ChatGPT, Claude, WhatsApp |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.