Close vs SugarCRM
Close confirms 7 of the features we check on its own site; SugarCRM confirms 4. Starting prices: Close not published, SugarCRM Quote only.
Close
Sales teams that sell by calling, emailing and texting.
Watch out: Plan prices are not visible in the fetched text.
SugarCRM
B2B sales teams, especially manufacturers and distributors, that want a CRM with AI insights.
Watch out: Pricing requires a quote.
| Overview & pricing | ||
|---|---|---|
| Category | CRM & Sales | CRM & Sales |
| Specialty | CRM for sales teams | Sales CRM |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | Mid-market |
| Starting price | Unconfirmed | Quote only |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | ✓14 days | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Visual sales pipeline · Core features | ✓Lead and pipeline management | Unconfirmed |
| Shared omnichannel inbox · Core features | ✓Email, calls, SMS in one inbox | Unconfirmed |
| Workflow automation · Core features | ✓Sales automation workflows | ✓Automate sales workflows |
| Lead capture forms · Core features | ✓Native forms capture leads into Close | Unconfirmed |
| Built-in calling · Core features | ✓Built-in power dialer | Unconfirmed |
| Sales reports & forecasts · Core features | ✓Reporting: pipeline, activity, forecasting | Unconfirmed |
| AI assistant / AI agent · Core features | ✓Chloe AI agent calls leads and books meetings | ✓Domain-specific AI flags at-risk deals and recommends next steps |
| On-premise / desktop option · Platform | Unconfirmed | ✓Deployment: cloud and on-prem |
| SOC 2 · Security & compliance | Unconfirmed | ✓SOC 2 Type II compliant |
| Integrations | ||
| Listed on its site | ChatGPT, Claude, WhatsApp | Unconfirmed |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.