CounterPath vs Dialpad
CounterPath confirms 4 of the features we check on its own site; Dialpad confirms 4.
CounterPath
Teams and service providers that want a branded VoIP softphone with provisioning, call analytics and messaging.
Watch out: Softphone client that needs a separate voice provider or PBX; prices are not visible in the text.
Dialpad
Teams that want an AI-driven contact center and business phone platform in one product.
Watch out: Plan prices are not shown in the supplied text.
| Overview & pricing | ||
|---|---|---|
| Category | Communication & Meetings | Communication & Meetings |
| Specialty | VoIP collaboration | AI contact center |
| Based in | 🇺🇸 United States | 🇺🇸 United States |
| Best for | Mid-market | Enterprise |
| Starting price | Unconfirmed | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Team chat & channels · Core features | ✓Team Messaging listed as a feature | Unconfirmed |
| Business phone numbers / VoIP · Core features | ✓Desktop and mobile VoIP softphone software | ✓Business phone numbers and business phone app |
| Transcripts & AI notes · Core features | Unconfirmed | ✓AI transcription and AI recaps |
| SMS · Core features | Unconfirmed | ✓Business text messaging |
| Mobile app · Core features | ✓Offers desktop and mobile VoIP products (Bria Mobile) | ✓Business phone app listed |
| Public API · Platform | ✓Bria Desktop API for developers | Unconfirmed |
| Integrations | ||
| Listed on its site | sipgate | Unconfirmed |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.