CounterPath vs Respond.io
CounterPath confirms 4 of the features we check on its own site; Respond.io confirms 4. Starting prices: CounterPath not published, Respond.io USD 79/mo · per month.
CounterPath
Teams and service providers that want a branded VoIP softphone with provisioning, call analytics and messaging.
Watch out: Softphone client that needs a separate voice provider or PBX; prices are not visible in the text.
Respond.io
B2C businesses that want to unify customer chats, calls and campaigns across messaging channels with AI agents.
Watch out: Pricing scales with the contacts you talk to.
| Overview & pricing | ||
|---|---|---|
| Category | Communication & Meetings | Communication & Meetings |
| Specialty | VoIP collaboration | Team inbox |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | Mid-market | All sizes |
| Starting price | Unconfirmed | USD 79/mo · per month |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓7 days |
| Features confirmed on each vendor’s site | ||
| Team chat & channels · Core features | ✓Team Messaging listed as a feature | Unconfirmed |
| Business phone numbers / VoIP · Core features | ✓Desktop and mobile VoIP softphone software | Unconfirmed |
| Shared inbox · Core features | Unconfirmed | ✓Team inbox unifying WhatsApp, TikTok, Instagram, Facebook |
| Mobile app · Core features | ✓Offers desktop and mobile VoIP products (Bria Mobile) | ✓Mobile App listed in the product menu |
| Public API · Platform | ✓Bria Desktop API for developers | ✓Developer Hub with guides and documentation |
| 24/7 support · Support | Unconfirmed | ✓24/7 human and AI support |
| Integrations | ||
| Listed on its site | sipgate | WhatsApp, TikTok, Instagram, Facebook, Telegram, Viber, Line, WeChat, Twilio, Slack, Dialogflow, Wit.ai, Chatbase, Kik |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.