Crazytel vs Dialpad
Crazytel confirms 4 of the features we check on its own site; Dialpad confirms 4. Starting prices: Crazytel 0 · per SMS (160 chars), Dialpad not published.
Crazytel
Australian businesses and call centres that need SIP trunks, virtual numbers and low-cost SMS.
Watch out: Focused on Australian, NZ and UK numbers and telephony; not a team chat or video suite.
Dialpad
Teams that want an AI-driven contact center and business phone platform in one product.
Watch out: Plan prices are not shown in the supplied text.
| Overview & pricing | ||
|---|---|---|
| Category | Communication & Meetings | Communication & Meetings |
| Specialty | Business VoIP | AI contact center |
| Based in | 🇦🇺 Australia | 🇺🇸 United States |
| Best for | All sizes | Enterprise |
| Starting price | 0 · per SMS (160 chars) | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Business phone numbers / VoIP · Core features | ✓Business cloud phone systems, SIP trunks, AU/NZ/UK numbers | ✓Business phone numbers and business phone app |
| Transcripts & AI notes · Core features | Unconfirmed | ✓AI transcription and AI recaps |
| SMS · Core features | ✓Bulk and two-way business SMS gateway | ✓Business text messaging |
| Mobile app · Core features | Unconfirmed | ✓Business phone app listed |
| Web app · Platform | ✓Webphone: WebRTC browser client | Unconfirmed |
| Webhooks · Platform | ✓Real-time webhooks on the SMS gateway | Unconfirmed |
| Integrations | ||
| Listed on its site | 3CX | Unconfirmed |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.