Databot vs Simplesat
Databot confirms 6 of the features we check on its own site; Simplesat confirms 3. Starting prices: Databot not published, Simplesat USD 149/mo · $119/month billed annually. Both integrate with HubSpot, Salesforce, Shopify.
Databot
E-commerce, retail and corporate teams in Spanish-speaking markets that want an AI agent over WhatsApp, Instagram and web with tickets and CRM.
Watch out: Prices are not visible in the fetched text; Professional and Enterprise require talking to sales.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | AI customer service | Customer surveys |
| Based in | 🇨🇱 Chile | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | Unconfirmed | USD 149/mo · $119/month billed annually |
| Free plan | Unconfirmed | ✕No |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Ticketera with tickets, SLA and escalations | Unconfirmed |
| Omnichannel inbox · Core features | ✓Unified multichannel inbox (Databot Live) | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI agent resolves 70% of queries without humans | Unconfirmed |
| Knowledge base · Core features | ✓Knowledge base from documents, websites and FAQs trains the agent | Unconfirmed |
| SLAs · Core features | ✓Tickets, SLA and escalations | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓CSAT, NPS, CES and 5-star surveys |
| Contact-center analytics · Core features | ✓Analytics with metrics and text analysis | ✓Dashboards, trends, exports and reports |
| Public API · Platform | Unconfirmed | ✓API docs listed in support links |
| Integrations | ||
| Listed on its site | WhatsApp, Instagram, Messenger, Shopify, VTEX, HubSpot, Salesforce | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.