Dialpad vs Plivo
Dialpad confirms 4 of the features we check on its own site; Plivo confirms 6. Starting prices: Dialpad not published, Plivo USD 1,000/mo.
Dialpad
Teams that want an AI-driven contact center and business phone platform in one product.
Watch out: Plan prices are not shown in the supplied text.
Plivo
Developers and businesses building voice AI agents and telephony on pay-as-you-go APIs.
Watch out: Self-serve plan covers only the United States and India; wider coverage needs Enterprise.
| Overview & pricing | ||
|---|---|---|
| Category | Communication & Meetings | Communication & Meetings |
| Specialty | AI contact center | Voice and SMS APIs |
| Based in | 🇺🇸 United States | 🇺🇸 United States |
| Best for | Enterprise | All sizes |
| Starting price | Unconfirmed | USD 1,000/mo |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Business phone numbers / VoIP · Core features | ✓Business phone numbers and business phone app | ✓SIP trunking and phone numbers offered |
| Call / meeting recording · Core features | Unconfirmed | ◐Call recording is an add-on service |
| Transcripts & AI notes · Core features | ✓AI transcription and AI recaps | Unconfirmed |
| SMS · Core features | ✓Business text messaging | ◐SMS listed under Enterprise plan |
| Mobile app · Core features | ✓Business phone app listed | Unconfirmed |
| Public API · Platform | Unconfirmed | ✓Flexible APIs, SDK and CLI for developers |
| Onboarding / implementation · Support | Unconfirmed | ✓White-glove onboarding and dedicated account manager |
| SSO / SAML · Security & compliance | Unconfirmed | ◐SSO is listed under Enterprise |
| ISO 27001 · Security & compliance | Unconfirmed | ✓ISO 27001 certified |
| SOC 2 · Security & compliance | Unconfirmed | ✓SOC 2 listed among certifications |
| PCI DSS · Security & compliance | Unconfirmed | ✓PCI DSS certified |
| Integrations | ||
| Listed on its site | Unconfirmed | Unconfirmed |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.