Five9 vs LiveChat
Five9 confirms 6 of the features we check on its own site; LiveChat confirms 5. Starting prices: Five9 Quote only, LiveChat USD 19 · per user, plans from.
Five9
Enterprise contact centers blending AI and human agents across channels.
Watch out: Enterprise, demo-led sales with no public pricing.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Contact center platform | AI live chat |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | USD 19 · per user, plans from |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | Unconfirmed | ✓Plans cover live chat, shared inbox and ticketing |
| Omnichannel inbox · Core features | ✓AI and people on every channel | ✓Omnichannel inbox across channels |
| Voice / call center · Core features | ✓Handles customer calls by phone, chat or SMS | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI digital workforce / Genius AI blended with human agents | ✓AI Agent answers 24/7 |
| Smart routing · Core features | ✓Orchestration matches each interaction to the right mix of AI and people | Unconfirmed |
| Contact-center analytics · Core features | ✓Insights & Analytics suite | ✓Reports & analytics, track revenue per chat |
| Public API · Platform | Unconfirmed | ✓Chat API to build custom chat flows |
| Training / academy · Support | ✓Training listed under Support | Unconfirmed |
| Integrations | ||
| Listed on its site | Salesforce, ServiceNow, Epic | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.