Front vs Gorgias
Front confirms 7 of the features we check on its own site; Gorgias confirms 4. Starting prices: Front USD 25/mo · per seat per month, up to 10 seats, billed annually, Gorgias not published.
Front
Customer teams handling shared inboxes, tickets and AI agents together.
Gorgias
Ecommerce brands, especially on Shopify, that want an AI-assisted helpdesk tied to their store data.
Watch out: Built specifically for ecommerce rather than general customer support.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Shared inbox | E-commerce helpdesk |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 25/mo · per seat per month, up to 10 seats, billed annually | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Ticketing feature | ✓Helpdesk product for customer support |
| Omnichannel inbox · Core features | ✓Omnichannel inbox | ✓One inbox for every customer conversation |
| Voice / call center · Core features | Unconfirmed | ✓Voice listed as a product |
| Chatbot / AI agent · Core features | ✓Autopilot AI agents | ✓AI Agent to automate support and drive sales |
| Knowledge base · Core features | ✓Knowledge Base feature | Unconfirmed |
| Smart routing · Core features | ✓Route and respond to customer conversations | Unconfirmed |
| Public API · Platform | ✓Integrations & API, Developer Portal | Unconfirmed |
| Training / academy · Support | ✓Academy listed | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.