Gorgias vs Tidio
Gorgias confirms 4 of the features we check on its own site; Tidio confirms 3. Both integrate with Shopify.
Gorgias
Ecommerce brands, especially on Shopify, that want an AI-assisted helpdesk tied to their store data.
Watch out: Built specifically for ecommerce rather than general customer support.
Tidio
Online businesses that want live chat, a help desk and an AI agent to handle customer service and capture sales.
Watch out: Plan prices are not shown in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | E-commerce helpdesk | AI customer service |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | Unconfirmed | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Helpdesk product for customer support | ✓Help Desk to reply to tickets across channels |
| Omnichannel inbox · Core features | ✓One inbox for every customer conversation | ✓Reply to tickets across all channels |
| Voice / call center · Core features | ✓Voice listed as a product | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI Agent to automate support and drive sales | ✓Lyro AI Agent resolves customer questions |
| Integrations | ||
| Listed on its site | Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive | Salesforce, Zendesk, Shopify |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.