HERO vs UpKeep
HERO confirms 5 of the features we check on its own site; UpKeep confirms 8. Starting prices: HERO not published, UpKeep USD 24/mo · per user.
HERO
German-speaking trade and craft businesses that want quoting, scheduling, time tracking and invoicing with AI and automation.
Watch out: Site is in German and aimed at trades, with some support and implementation services paid.
UpKeep
Maintenance teams in plants and facilities managing work orders, assets and PMs from any device.
Watch out: Only the starting price is shown; full plan details are not in the crawled text.
| Overview & pricing | ||
|---|---|---|
| Category | Field Service & Industry | Field Service & Industry |
| Specialty | Trade operations | CMMS maintenance |
| Based in | 🇩🇪 Germany | 🇺🇸 United States |
| Best for | SMBs | All sizes |
| Starting price | Unconfirmed | USD 24/mo · per user |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Work orders · Core features | ✓Order processing: projects, customers and appointments in one system | ✓Work orders managed in real time |
| Scheduling & dispatch · Core features | ✓Digital planning board to allocate resources | Unconfirmed |
| Technician mobile app · Core features | ✓HERO App for use on the construction site | ✓Mobile-first CMMS, work orders from a phone |
| Preventive maintenance · Core features | Unconfirmed | ✓Preventive maintenance capability |
| Asset register · Core features | Unconfirmed | ✓Asset management capability |
| IoT / sensors · Core features | Unconfirmed | ✓Condition monitoring and Edge Sensors product |
| Spare parts inventory · Core features | Unconfirmed | ✓Parts and inventory tracking |
| Safety / EHS · Core features | Unconfirmed | ✓Safety and compliance audit trails |
| Construction site control · Core features | ✓Construction site management and documentation | Unconfirmed |
| Public API · Platform | Unconfirmed | ✓Public REST API |
| Phone support · Support | ◐Phone support listed among partly paid services | Unconfirmed |
| Onboarding / implementation · Support | ◐Implementation services for new customers, partly paid | Unconfirmed |
| Training / academy · Support | ✓Tutorial videos and regular webinars | Unconfirmed |
| Integrations | ||
| Listed on its site | Unconfirmed | Zapier |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.