Leena AI vs LiveChat
Leena AI confirms 4 of the features we check on its own site; LiveChat confirms 5. Starting prices: Leena AI Quote only, LiveChat USD 19 · per user, plans from.
Leena AI
Large enterprises automating HR, IT and finance employee requests with AI agents.
Watch out: Pricing is quote-based with no printed prices.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Enterprise helpdesk AI | AI live chat |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | USD 19 · per user, plans from |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | Unconfirmed | ✓Plans cover live chat, shared inbox and ticketing |
| Omnichannel inbox · Core features | Unconfirmed | ✓Omnichannel inbox across channels |
| Chatbot / AI agent · Core features | ✓Pre-built AI Colleagues and virtual assistants auto-resolve tickets | ✓AI Agent answers 24/7 |
| Contact-center analytics · Core features | Unconfirmed | ✓Reports & analytics, track revenue per chat |
| Public API · Platform | Unconfirmed | ✓Chat API to build custom chat flows |
| Roles & permissions · Security & compliance | ✓Permissions and Access Control listed in architecture | Unconfirmed |
| ISO 27001 · Security & compliance | ✓ISO 27001 cited on trust and security page | Unconfirmed |
| SOC 2 · Security & compliance | ✓SOC 2 cited on trust and security page | Unconfirmed |
| Integrations | ||
| Listed on its site | Workday, ServiceNow, SAP, Salesforce, Oracle | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.