LiveChat vs Tidio
LiveChat confirms 5 of the features we check on its own site; Tidio confirms 3. Starting prices: LiveChat USD 19 · per user, plans from, Tidio not published. Both integrate with Shopify.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
Tidio
Online businesses that want live chat, a help desk and an AI agent to handle customer service and capture sales.
Watch out: Plan prices are not shown in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | AI live chat | AI customer service |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 19 · per user, plans from | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | ✓14 days | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Plans cover live chat, shared inbox and ticketing | ✓Help Desk to reply to tickets across channels |
| Omnichannel inbox · Core features | ✓Omnichannel inbox across channels | ✓Reply to tickets across all channels |
| Chatbot / AI agent · Core features | ✓AI Agent answers 24/7 | ✓Lyro AI Agent resolves customer questions |
| Contact-center analytics · Core features | ✓Reports & analytics, track revenue per chat | Unconfirmed |
| Public API · Platform | ✓Chat API to build custom chat flows | Unconfirmed |
| Integrations | ||
| Listed on its site | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento | Salesforce, Zendesk, Shopify |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.