Pelago vs Phoenix
Pelago confirms 3 of the features we check on its own site; Phoenix confirms 5. Starting prices: Pelago Quote only, Phoenix CAD 125 · starting price.
Pelago
Employers and health plans offering behavioral health care for substance use and mental health.
Watch out: A US-focused care service sold to organizations, not a clinic management software.
Phoenix
Canadian men who want online care for weight loss, ED, hair loss and skincare with delivery.
Watch out: Canada-only consumer telehealth, not clinic software; some treatments are coming soon to Québec.
| Overview & pricing | ||
|---|---|---|
| Category | Healthcare | Healthcare |
| Specialty | Behavioral health | Men's telehealth |
| Based in | 🇺🇸 United States | 🇨🇦 Canada |
| Best for | All sizes | All sizes |
| Starting price | Quote only | CAD 125 · starting price |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Electronic health record · Core features | ✓Pelago Atlas, an AI-native EHR used by its care team | Unconfirmed |
| Telemedicine · Core features | Unconfirmed | ✓Connects men with licensed providers online |
| Patient portal / app · Core features | Unconfirmed | ✓Account login and progress tracked in-app |
| Lab / imaging · Core features | Unconfirmed | ◐Labs offered at $199; coming soon to Québec |
| iOS app · Platform | Unconfirmed | ✓Phoenix app available on iOS |
| Android app · Platform | Unconfirmed | ✓Phoenix app available on Android |
| Phone support · Support | ✓24/7 live care hotline | Unconfirmed |
| Email support · Support | Unconfirmed | ✓support@phoenix.ca, Mon-Fri 9-6 EST |
| 24/7 support · Support | ✓24/7 live care hotline for immediate help | Unconfirmed |
| Integrations | ||
| Listed on its site | Unconfirmed | Unconfirmed |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.