What it does
Gleap is an AI-native help desk for software teams with custom agents, shared inbox, live chat, support workflows, multichannel support, bug reporting, session replay, customer feedback, knowledge base, roadmap, and surveys.
Best fit for
Software and SaaS teams that want AI-led support connected to bug tracking and code tools.
Watch out for
Per-resolution AI charges are added on top of the plan price.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 4/12
- ✓TicketingAI help desk where Kai Resolve investigates tickets
- ✓Omnichannel inboxShared inbox and multichannel support listed
- ✓Chatbot / AI agentKai Support answers customers
- ✓Knowledge baseKnowledge base listed in platform
Platform 2/7
- ✓Public APIWebhooks and API for custom workflows
- ✓WebhooksWebhooks listed among integrations
Plans & pricing
| Starter | USD 29/mo · billed yearly | For one person getting started |
|---|---|---|
| Team | USD 149/mo · billed yearly | Unlimited seats and every AI agent |
| Pro | USD 299/mo · billed yearly |
Kai Support is $0.29 per resolution on every plan source ↗
Customers & figures it publishes
“Trusted by 4,500+ teams worldwide”
“4.6/5 on G2”
“34 native integrations”
As stated on the vendor’s own site; not audited by Sealbook.
Questions about Gleap
How much does Gleap cost?
Gleap publishes paid plans from USD 29/mo · billed yearly (Starter), according to its own pricing page.
Does Gleap have a free plan or trial?
According to its website, Gleap: a 7-day free trial.
What does Gleap integrate with?
Its site lists integrations with Jira, Linear, GitHub, Slack, Lovable, Replit, Zapier, Composio, v0, Base44.
What are alternatives to Gleap?
Similar products on Sealbook: BoldDesk, AgentDock, Unthread, Freshdesk.