Bitrix24 vs Nutshell
Bitrix24 confirms 11 of the features we check on its own site; Nutshell confirms 9. Starting prices: Bitrix24 not published, Nutshell USD 13/mo · per user.
Bitrix24
Teams wanting a free all-in-one CRM with contact centre, tasks and marketing.
Watch out: Site text is in Malay; plan prices not shown.
Nutshell
Small sales teams that want a simple CRM with email marketing and AI built in.
Watch out: Per-user pricing in USD; reporting and automation are held for higher tiers.
| Overview & pricing | ||
|---|---|---|
| Category | CRM & Sales | CRM & Sales |
| Specialty | All-in-one CRM | Sales CRM |
| Based in | 🇷🇺 Russia | 🇺🇸 United States |
| Best for | All sizes | SMBs |
| Starting price | Unconfirmed | USD 13/mo · per user |
| Free plan | ✓Yes | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Visual sales pipeline · Core features | ✓Manage leads, deals, contacts and pipelines | ✓Drag-and-drop visual sales pipeline |
| Contact & company management · Core features | ✓Contact management in CRM | ✓Unlimited contacts and companies with custom fields |
| Shared omnichannel inbox · Core features | ✓Contact centre: live chat, WhatsApp, Instagram, telephony, email | Unconfirmed |
| Workflow automation · Core features | ✓CRM rules, triggers, workflow automation | ✓Sales automation |
| Quotes / proposals · Core features | ✓Estimates, invoices, payments, e-signatures | ✓Create, send, track quotes and contracts |
| Lead capture forms · Core features | ✓CRM forms and website widgets | ✓Form builder and landing pages in every plan |
| Email sync · Core features | Unconfirmed | ✓Two-way Gmail and Outlook sync |
| Built-in calling · Core features | ✓Telephony in the contact centre and mobile CRM | Unconfirmed |
| Sales reports & forecasts · Core features | ✓Sales funnel, employee performance and BI reports | ✓Smart reporting and advanced reporting |
| AI assistant / AI agent · Core features | ✓CoPilot in CRM; call transcription and summaries | ✓AI outcomes, AI Chatbot and AI Agent Marketplace |
| Public API · Platform | ✓API listed under automation and integrations | ✓Open API on all plans |
| Roles & permissions · Security & compliance | ✓Access permissions and roles | Unconfirmed |
| Integrations | ||
| Listed on its site | WhatsApp, Instagram | Gmail, Outlook, Zapier |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.