Bitrix24 vs SugarCRM
Bitrix24 confirms 11 of the features we check on its own site; SugarCRM confirms 4. Starting prices: Bitrix24 not published, SugarCRM Quote only.
Bitrix24
Teams wanting a free all-in-one CRM with contact centre, tasks and marketing.
Watch out: Site text is in Malay; plan prices not shown.
SugarCRM
B2B sales teams, especially manufacturers and distributors, that want a CRM with AI insights.
Watch out: Pricing requires a quote.
| Overview & pricing | ||
|---|---|---|
| Category | CRM & Sales | CRM & Sales |
| Specialty | All-in-one CRM | Sales CRM |
| Based in | 🇷🇺 Russia | Unconfirmed |
| Best for | All sizes | Mid-market |
| Starting price | Unconfirmed | Quote only |
| Free plan | ✓Yes | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Visual sales pipeline · Core features | ✓Manage leads, deals, contacts and pipelines | Unconfirmed |
| Contact & company management · Core features | ✓Contact management in CRM | Unconfirmed |
| Shared omnichannel inbox · Core features | ✓Contact centre: live chat, WhatsApp, Instagram, telephony, email | Unconfirmed |
| Workflow automation · Core features | ✓CRM rules, triggers, workflow automation | ✓Automate sales workflows |
| Quotes / proposals · Core features | ✓Estimates, invoices, payments, e-signatures | Unconfirmed |
| Lead capture forms · Core features | ✓CRM forms and website widgets | Unconfirmed |
| Built-in calling · Core features | ✓Telephony in the contact centre and mobile CRM | Unconfirmed |
| Sales reports & forecasts · Core features | ✓Sales funnel, employee performance and BI reports | Unconfirmed |
| AI assistant / AI agent · Core features | ✓CoPilot in CRM; call transcription and summaries | ✓Domain-specific AI flags at-risk deals and recommends next steps |
| Public API · Platform | ✓API listed under automation and integrations | Unconfirmed |
| On-premise / desktop option · Platform | Unconfirmed | ✓Deployment: cloud and on-prem |
| Roles & permissions · Security & compliance | ✓Access permissions and roles | Unconfirmed |
| SOC 2 · Security & compliance | Unconfirmed | ✓SOC 2 Type II compliant |
| Integrations | ||
| Listed on its site | WhatsApp, Instagram | Unconfirmed |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.