Five9 vs Simplesat
Five9 confirms 6 of the features we check on its own site; Simplesat confirms 3. Starting prices: Five9 Quote only, Simplesat USD 149/mo · $119/month billed annually. Both integrate with Salesforce.
Five9
Enterprise contact centers blending AI and human agents across channels.
Watch out: Enterprise, demo-led sales with no public pricing.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Contact center platform | Customer surveys |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | USD 149/mo · $119/month billed annually |
| Free plan | Unconfirmed | ✕No |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Omnichannel inbox · Core features | ✓AI and people on every channel | Unconfirmed |
| Voice / call center · Core features | ✓Handles customer calls by phone, chat or SMS | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI digital workforce / Genius AI blended with human agents | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓CSAT, NPS, CES and 5-star surveys |
| Smart routing · Core features | ✓Orchestration matches each interaction to the right mix of AI and people | Unconfirmed |
| Contact-center analytics · Core features | ✓Insights & Analytics suite | ✓Dashboards, trends, exports and reports |
| Public API · Platform | Unconfirmed | ✓API docs listed in support links |
| Training / academy · Support | ✓Training listed under Support | Unconfirmed |
| Integrations | ||
| Listed on its site | Salesforce, ServiceNow, Epic | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.