Front vs LiveChat
Front confirms 7 of the features we check on its own site; LiveChat confirms 5. Starting prices: Front USD 25/mo · per seat per month, up to 10 seats, billed annually, LiveChat USD 19 · per user, plans from.
Front
Customer teams handling shared inboxes, tickets and AI agents together.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Shared inbox | AI live chat |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 25/mo · per seat per month, up to 10 seats, billed annually | USD 19 · per user, plans from |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Ticketing feature | ✓Plans cover live chat, shared inbox and ticketing |
| Omnichannel inbox · Core features | ✓Omnichannel inbox | ✓Omnichannel inbox across channels |
| Chatbot / AI agent · Core features | ✓Autopilot AI agents | ✓AI Agent answers 24/7 |
| Knowledge base · Core features | ✓Knowledge Base feature | Unconfirmed |
| Smart routing · Core features | ✓Route and respond to customer conversations | Unconfirmed |
| Contact-center analytics · Core features | Unconfirmed | ✓Reports & analytics, track revenue per chat |
| Public API · Platform | ✓Integrations & API, Developer Portal | ✓Chat API to build custom chat flows |
| Training / academy · Support | ✓Academy listed | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.