Front vs Simplesat
Front confirms 7 of the features we check on its own site; Simplesat confirms 3. Starting prices: Front USD 25/mo · per seat per month, up to 10 seats, billed annually, Simplesat USD 149/mo · $119/month billed annually. Both integrate with Slack.
Front
Customer teams handling shared inboxes, tickets and AI agents together.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Shared inbox | Customer surveys |
| Based in | 🇺🇸 United States | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 25/mo · per seat per month, up to 10 seats, billed annually | USD 149/mo · $119/month billed annually |
| Free plan | Unconfirmed | ✕No |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Ticketing feature | Unconfirmed |
| Omnichannel inbox · Core features | ✓Omnichannel inbox | Unconfirmed |
| Chatbot / AI agent · Core features | ✓Autopilot AI agents | Unconfirmed |
| Knowledge base · Core features | ✓Knowledge Base feature | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓CSAT, NPS, CES and 5-star surveys |
| Smart routing · Core features | ✓Route and respond to customer conversations | Unconfirmed |
| Contact-center analytics · Core features | Unconfirmed | ✓Dashboards, trends, exports and reports |
| Public API · Platform | ✓Integrations & API, Developer Portal | ✓API docs listed in support links |
| Training / academy · Support | ✓Academy listed | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.