Front vs SmartSurvey
Front confirms 7 of the features we check on its own site; SmartSurvey confirms 4. Starting prices: Front USD 25/mo · per seat per month, up to 10 seats, billed annually, SmartSurvey not published.
Front
Customer teams handling shared inboxes, tickets and AI agents together.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Shared inbox | Online surveys |
| Based in | 🇺🇸 United States | 🇬🇧 United Kingdom |
| Best for | All sizes | All sizes |
| Starting price | USD 25/mo · per seat per month, up to 10 seats, billed annually | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Ticketing feature | Unconfirmed |
| Omnichannel inbox · Core features | ✓Omnichannel inbox | Unconfirmed |
| Chatbot / AI agent · Core features | ✓Autopilot AI agents | Unconfirmed |
| Knowledge base · Core features | ✓Knowledge Base feature | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓Online survey tool for customer feedback |
| Smart routing · Core features | ✓Route and respond to customer conversations | Unconfirmed |
| Public API · Platform | ✓Integrations & API, Developer Portal | ✓API & webhooks listed |
| Webhooks · Platform | Unconfirmed | ✓API & webhooks listed |
| Works offline · Platform | Unconfirmed | ✓Offline & kiosk: gather responses without Wi-Fi |
| Training / academy · Support | ✓Academy listed | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Salesforce, Power BI |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.