Gorgias vs Kustomer
Gorgias confirms 4 of the features we check on its own site; Kustomer confirms 6. Starting prices: Gorgias not published, Kustomer Quote only.
Gorgias
Ecommerce brands, especially on Shopify, that want an AI-assisted helpdesk tied to their store data.
Watch out: Built specifically for ecommerce rather than general customer support.
Kustomer
B2C and B2B CX teams wanting an AI-driven customer service CRM with omnichannel support and workflow automation.
Watch out: No public pricing; quote required.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | E-commerce helpdesk | Customer service CRM |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | Enterprise |
| Starting price | Unconfirmed | Quote only |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Helpdesk product for customer support | Unconfirmed |
| Omnichannel inbox · Core features | ✓One inbox for every customer conversation | ✓Native omnichannel with single-threaded conversations |
| Voice / call center · Core features | ✓Voice listed as a product | ✓Voice listed among supported channels |
| Chatbot / AI agent · Core features | ✓AI Agent to automate support and drive sales | ✓Chatbot channel and AI Agent shown |
| Smart routing · Core features | Unconfirmed | ✓Workflows automate conversation routing |
| Public API · Platform | Unconfirmed | ✓Workflows use REST API calls and custom integrations |
| Webhooks · Platform | Unconfirmed | ✓Workflows powered by Apps, Hooks and REST API calls |
| Integrations | ||
| Listed on its site | Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive | Slack |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.