Gorgias vs LiveChat
Gorgias confirms 4 of the features we check on its own site; LiveChat confirms 5. Starting prices: Gorgias not published, LiveChat USD 19 · per user, plans from. Both integrate with BigCommerce, Magento, Shopify, WooCommerce.
Gorgias
Ecommerce brands, especially on Shopify, that want an AI-assisted helpdesk tied to their store data.
Watch out: Built specifically for ecommerce rather than general customer support.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | E-commerce helpdesk | AI live chat |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | Unconfirmed | USD 19 · per user, plans from |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Helpdesk product for customer support | ✓Plans cover live chat, shared inbox and ticketing |
| Omnichannel inbox · Core features | ✓One inbox for every customer conversation | ✓Omnichannel inbox across channels |
| Voice / call center · Core features | ✓Voice listed as a product | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI Agent to automate support and drive sales | ✓AI Agent answers 24/7 |
| Contact-center analytics · Core features | Unconfirmed | ✓Reports & analytics, track revenue per chat |
| Public API · Platform | Unconfirmed | ✓Chat API to build custom chat flows |
| Integrations | ||
| Listed on its site | Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.