Gorgias vs SmartSurvey
Gorgias confirms 4 of the features we check on its own site; SmartSurvey confirms 4.
Gorgias
Ecommerce brands, especially on Shopify, that want an AI-assisted helpdesk tied to their store data.
Watch out: Built specifically for ecommerce rather than general customer support.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | E-commerce helpdesk | Online surveys |
| Based in | Unconfirmed | 🇬🇧 United Kingdom |
| Best for | All sizes | All sizes |
| Starting price | Unconfirmed | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Helpdesk product for customer support | Unconfirmed |
| Omnichannel inbox · Core features | ✓One inbox for every customer conversation | Unconfirmed |
| Voice / call center · Core features | ✓Voice listed as a product | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI Agent to automate support and drive sales | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓Online survey tool for customer feedback |
| Public API · Platform | Unconfirmed | ✓API & webhooks listed |
| Webhooks · Platform | Unconfirmed | ✓API & webhooks listed |
| Works offline · Platform | Unconfirmed | ✓Offline & kiosk: gather responses without Wi-Fi |
| Integrations | ||
| Listed on its site | Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive | Salesforce, Power BI |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.