Kustomer vs LiveChat
Kustomer confirms 6 of the features we check on its own site; LiveChat confirms 5. Starting prices: Kustomer Quote only, LiveChat USD 19 · per user, plans from.
Kustomer
B2C and B2B CX teams wanting an AI-driven customer service CRM with omnichannel support and workflow automation.
Watch out: No public pricing; quote required.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Customer service CRM | AI live chat |
| Based in | Unconfirmed | Unconfirmed |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | USD 19 · per user, plans from |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | Unconfirmed | ✓Plans cover live chat, shared inbox and ticketing |
| Omnichannel inbox · Core features | ✓Native omnichannel with single-threaded conversations | ✓Omnichannel inbox across channels |
| Voice / call center · Core features | ✓Voice listed among supported channels | Unconfirmed |
| Chatbot / AI agent · Core features | ✓Chatbot channel and AI Agent shown | ✓AI Agent answers 24/7 |
| Smart routing · Core features | ✓Workflows automate conversation routing | Unconfirmed |
| Contact-center analytics · Core features | Unconfirmed | ✓Reports & analytics, track revenue per chat |
| Public API · Platform | ✓Workflows use REST API calls and custom integrations | ✓Chat API to build custom chat flows |
| Webhooks · Platform | ✓Workflows powered by Apps, Hooks and REST API calls | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.