Kustomer vs Simplesat
Kustomer confirms 6 of the features we check on its own site; Simplesat confirms 3. Starting prices: Kustomer Quote only, Simplesat USD 149/mo · $119/month billed annually. Both integrate with Slack.
Kustomer
B2C and B2B CX teams wanting an AI-driven customer service CRM with omnichannel support and workflow automation.
Watch out: No public pricing; quote required.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Customer service CRM | Customer surveys |
| Based in | Unconfirmed | Unconfirmed |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | USD 149/mo · $119/month billed annually |
| Free plan | Unconfirmed | ✕No |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Omnichannel inbox · Core features | ✓Native omnichannel with single-threaded conversations | Unconfirmed |
| Voice / call center · Core features | ✓Voice listed among supported channels | Unconfirmed |
| Chatbot / AI agent · Core features | ✓Chatbot channel and AI Agent shown | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓CSAT, NPS, CES and 5-star surveys |
| Smart routing · Core features | ✓Workflows automate conversation routing | Unconfirmed |
| Contact-center analytics · Core features | Unconfirmed | ✓Dashboards, trends, exports and reports |
| Public API · Platform | ✓Workflows use REST API calls and custom integrations | ✓API docs listed in support links |
| Webhooks · Platform | ✓Workflows powered by Apps, Hooks and REST API calls | Unconfirmed |
| Integrations | ||
| Listed on its site | Slack | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.