Kustomer vs SmartSurvey
Kustomer confirms 6 of the features we check on its own site; SmartSurvey confirms 4. Starting prices: Kustomer Quote only, SmartSurvey not published.
Kustomer
B2C and B2B CX teams wanting an AI-driven customer service CRM with omnichannel support and workflow automation.
Watch out: No public pricing; quote required.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Customer service CRM | Online surveys |
| Based in | Unconfirmed | 🇬🇧 United Kingdom |
| Best for | Enterprise | All sizes |
| Starting price | Quote only | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | Unconfirmed | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Omnichannel inbox · Core features | ✓Native omnichannel with single-threaded conversations | Unconfirmed |
| Voice / call center · Core features | ✓Voice listed among supported channels | Unconfirmed |
| Chatbot / AI agent · Core features | ✓Chatbot channel and AI Agent shown | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓Online survey tool for customer feedback |
| Smart routing · Core features | ✓Workflows automate conversation routing | Unconfirmed |
| Public API · Platform | ✓Workflows use REST API calls and custom integrations | ✓API & webhooks listed |
| Webhooks · Platform | ✓Workflows powered by Apps, Hooks and REST API calls | ✓API & webhooks listed |
| Works offline · Platform | Unconfirmed | ✓Offline & kiosk: gather responses without Wi-Fi |
| Integrations | ||
| Listed on its site | Slack | Salesforce, Power BI |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.