LiveChat vs Simplesat
LiveChat confirms 5 of the features we check on its own site; Simplesat confirms 3. Starting prices: LiveChat USD 19 · per user, plans from, Simplesat USD 149/mo · $119/month billed annually. Both integrate with Klaviyo, Shopify.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | AI live chat | Customer surveys |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 19 · per user, plans from | USD 149/mo · $119/month billed annually |
| Free plan | Unconfirmed | ✕No |
| Free trial | ✓14 days | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Plans cover live chat, shared inbox and ticketing | Unconfirmed |
| Omnichannel inbox · Core features | ✓Omnichannel inbox across channels | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI Agent answers 24/7 | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓CSAT, NPS, CES and 5-star surveys |
| Contact-center analytics · Core features | ✓Reports & analytics, track revenue per chat | ✓Dashboards, trends, exports and reports |
| Public API · Platform | ✓Chat API to build custom chat flows | ✓API docs listed in support links |
| Integrations | ||
| Listed on its site | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.