LiveChat vs SmartSurvey
LiveChat confirms 5 of the features we check on its own site; SmartSurvey confirms 4. Starting prices: LiveChat USD 19 · per user, plans from, SmartSurvey not published.
LiveChat
Websites and online stores wanting live chat with an AI agent to qualify leads and sell.
Watch out: Product appears rebranded as Text; pricing is per user.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | AI live chat | Online surveys |
| Based in | Unconfirmed | 🇬🇧 United Kingdom |
| Best for | All sizes | All sizes |
| Starting price | USD 19 · per user, plans from | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | ✓14 days | ✓14 days |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | ✓Plans cover live chat, shared inbox and ticketing | Unconfirmed |
| Omnichannel inbox · Core features | ✓Omnichannel inbox across channels | Unconfirmed |
| Chatbot / AI agent · Core features | ✓AI Agent answers 24/7 | Unconfirmed |
| CSAT / surveys · Core features | Unconfirmed | ✓Online survey tool for customer feedback |
| Contact-center analytics · Core features | ✓Reports & analytics, track revenue per chat | Unconfirmed |
| Public API · Platform | ✓Chat API to build custom chat flows | ✓API & webhooks listed |
| Webhooks · Platform | Unconfirmed | ✓API & webhooks listed |
| Works offline · Platform | Unconfirmed | ✓Offline & kiosk: gather responses without Wi-Fi |
| Integrations | ||
| Listed on its site | Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo, Mailchimp, BigCommerce, Magento | Salesforce, Power BI |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.