Simplesat vs SmartSurvey
Simplesat confirms 3 of the features we check on its own site; SmartSurvey confirms 4. Starting prices: Simplesat USD 149/mo · $119/month billed annually, SmartSurvey not published. Both integrate with Power BI, Salesforce.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Customer surveys | Online surveys |
| Based in | Unconfirmed | 🇬🇧 United Kingdom |
| Best for | All sizes | All sizes |
| Starting price | USD 149/mo · $119/month billed annually | Unconfirmed |
| Free plan | ✕No | Unconfirmed |
| Free trial | ✓14 days | ✓14 days |
| Features confirmed on each vendor’s site | ||
| CSAT / surveys · Core features | ✓CSAT, NPS, CES and 5-star surveys | ✓Online survey tool for customer feedback |
| Contact-center analytics · Core features | ✓Dashboards, trends, exports and reports | Unconfirmed |
| Public API · Platform | ✓API docs listed in support links | ✓API & webhooks listed |
| Webhooks · Platform | Unconfirmed | ✓API & webhooks listed |
| Works offline · Platform | Unconfirmed | ✓Offline & kiosk: gather responses without Wi-Fi |
| Integrations | ||
| Listed on its site | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard | Salesforce, Power BI |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.