Simplesat vs Tidio
Simplesat confirms 3 of the features we check on its own site; Tidio confirms 3. Starting prices: Simplesat USD 149/mo · $119/month billed annually, Tidio not published. Both integrate with Salesforce, Shopify, Zendesk.
Simplesat
Support teams on Zendesk, Gorgias, Intercom or Freshdesk that want CSAT and NPS surveys inside their helpdesk.
Watch out: Entry plan is capped at 300 responses per month.
Tidio
Online businesses that want live chat, a help desk and an AI agent to handle customer service and capture sales.
Watch out: Plan prices are not shown in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Customer surveys | AI customer service |
| Based in | Unconfirmed | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | USD 149/mo · $119/month billed annually | Unconfirmed |
| Free plan | ✕No | Unconfirmed |
| Free trial | ✓14 days | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | Unconfirmed | ✓Help Desk to reply to tickets across channels |
| Omnichannel inbox · Core features | Unconfirmed | ✓Reply to tickets across all channels |
| Chatbot / AI agent · Core features | Unconfirmed | ✓Lyro AI Agent resolves customer questions |
| CSAT / surveys · Core features | ✓CSAT, NPS, CES and 5-star surveys | Unconfirmed |
| Contact-center analytics · Core features | ✓Dashboards, trends, exports and reports | Unconfirmed |
| Public API · Platform | ✓API docs listed in support links | Unconfirmed |
| Integrations | ||
| Listed on its site | Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, Pipedrive, Power BI, Google Sheets, Google BigQuery, Snowflake, Geckoboard | Salesforce, Zendesk, Shopify |
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Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.