SmartSurvey vs Tidio
SmartSurvey confirms 4 of the features we check on its own site; Tidio confirms 3. Both integrate with Salesforce.
SmartSurvey
Organisations collecting customer, employee or patient feedback through surveys.
Watch out: Plan prices are not visible in the fetched text.
Tidio
Online businesses that want live chat, a help desk and an AI agent to handle customer service and capture sales.
Watch out: Plan prices are not shown in the fetched text.
| Overview & pricing | ||
|---|---|---|
| Category | Customer Support & Contact Center | Customer Support & Contact Center |
| Specialty | Online surveys | AI customer service |
| Based in | 🇬🇧 United Kingdom | Unconfirmed |
| Best for | All sizes | All sizes |
| Starting price | Unconfirmed | Unconfirmed |
| Free plan | Unconfirmed | Unconfirmed |
| Free trial | ✓14 days | Unconfirmed |
| Features confirmed on each vendor’s site | ||
| Ticketing · Core features | Unconfirmed | ✓Help Desk to reply to tickets across channels |
| Omnichannel inbox · Core features | Unconfirmed | ✓Reply to tickets across all channels |
| Chatbot / AI agent · Core features | Unconfirmed | ✓Lyro AI Agent resolves customer questions |
| CSAT / surveys · Core features | ✓Online survey tool for customer feedback | Unconfirmed |
| Public API · Platform | ✓API & webhooks listed | Unconfirmed |
| Webhooks · Platform | ✓API & webhooks listed | Unconfirmed |
| Works offline · Platform | ✓Offline & kiosk: gather responses without Wi-Fi | Unconfirmed |
| Integrations | ||
| Listed on its site | Salesforce, Power BI | Salesforce, Zendesk, Shopify |
Add a third product or ask the AI about your case →
Every ✓ / ✕ comes from the vendor’s own website (sources on each product page). Unconfirmed means the site doesn’t say — not that the feature is missing.